Travel Protector


Political instability, medical emergencies, and severe weather are just some of the potential risks that individuals may face while travelling abroad.

Out-of-country healthcare services are not typically covered under Canada’s public insurance program, and emergency situations are further complicated by differences in language and standards of care. Faced with limited resources and a “duty of care” obligation to keep travellers out of harm’s way, organizations need a travel insurance and assistance program that can respond effectively to travel emergencies. AIG provides a single source solution with an integrated suite of insurance benefits enhanced by comprehensive 24/7 travel, medical, and security assistance services.

Features & Benefits

  • Includes benefits for accidental injury, medical expense, emergency medical evacuation, and security evacuation for travellers who become injured, ill, or in danger while travelling
  • Provides the valuable coverage needed to cover events outside of Canada, which may not be covered under domestic insurance
  • Helps fulfill an organization’s duty of care obligation to keep their travellers healthy and secure while they are on the road
  • Complimentary travel, medical, and security assistance services provided through a worldwide network of wholly-owned assistance centres
  • An effective cost management tool, coordinating medical case management and other assistance services with the industry’s leading claims administration
  • Programs can be customized to offer a wide range of limits and are available for various trip durations - from a few days, a week, a month, up to one year


  • Accidental Death & Dismemberment
  • Medical Expense
  • Accident Medical Expense
  • Emergency Medical Evacuation
  • Security Evacuation
  • Repatriation
  • War Risk Coverage
  • Baggage and Personal Effects
  • Family Transportation

Program Enhancements

Our Travel Protector program has the flexibility and global reach to enable organizations to respond to a full range of traveller needs. We offer a variety of coverage and service enhancements to address more specific exposures for an organization:

Covers medical services related to accidents or emergency sicknesses experienced while the insured is travelling outside of Canada. Addresses expenses not otherwise covered by provincial healthcare and workers’ compensation programs. Includes coverage for physician visits and hospital room and board.

A valuable benefit that pays for an emergency medical evacuation due to an injury or emergency sickness incurred while 160 kilometres or more away from home. Assistance personnel will help coordinate and arrange emergency medical transportation to the nearest appropriate medical facility or to a hospital near home once the insured is stabilized. We arrange for direct billing with medical facilities, whenever possible, to help travellers avoid significant out-of-pocket expenses or cash/credit limit complications should an incident occur.

With political conflicts and natural disasters happening around the world, both natural and political events pose a host of security concerns to travellers. Our Security Evacuation benefit pays covered expenses to evacuate travellers to the nearest place of safety, as determined by security consultants. Our proactive security response means that we act quickly and efficiently when a crisis occurs. No government-issued warning is required to trigger an evacuation.* 

*The determination to conduct a security evacuation is made by our designated team of security consultants that assess safety and well-being of our insureds.

As part of this option, we will arrange for the preparation and air transportation of a traveller’s mortal remains to his/her country of domicile in the event of death.

Our Trip Cancellation, Interruption, or Delay benefits can cover the cost of air fare or other travel arrangements should unexpected
emergencies cut plans short, affect a flight, or prevent travellers from taking the trip altogether. Personal assistance coordinators are also available around-the-clock to assist in last-minute travel problems or emergencies.

*These benefits are only available through the Policy Series S30709NUFIC (Rev).

An online travel management system that tracks travellers worldwide with the added benefit of security and rescue services from a recognized security provider.

Assistance Services

Through AIG’s wholly-owned global assistance company, we offer a broad spectrum of assistance services that can be integrated into any of the programs we provide. Our services are delivered through an international network of wholly-owned assistance centres that operate 24/7 and that are staffed with doctors and nurses as well as multi-lingual/multi-cultural specialists who coordinate assistance services. We offer a comprehensive range of medical, travel, security and personal assistance services, including:

With a worldwide network of preferred medical providers, we help ensure that your members get the appropriate medical care they need in every corner of the globe. From physician referrals to coordination of medical evacuations, we’re there to meet our clients' needs when they need it most.

Our assistance coordinators are just a phone call away to help with a wide array of unexpected travel problems including lost passports, prescription replacements, tracking down lost luggage and emergency travel rebooking services.

Our experienced, multi-disciplinary team of security experts help minimize risks by supplying relevant and timely intelligence, as well as 24/7 intervention and evacuation services. We provide immediate response for anything from a minor security incident to truly life-threatening events. We also offer identity theft assistance services.

From restaurant reservations to event tickets, tee times to spa appointments, our concierge specialists are available 24/7 to respond to virtually any request – large or small.

Our assistance specialists are here to keep your travellers on the move. A unique service that is like having a dedicated around-the-clock travel counsellor just a phone call away to solve last-minute travel problems or emergencies.