Through AIG Travel, AIG’s wholly owned global assistance company, a broad spectrum of assistance services can be integrated into any of the programs we provide. Our services are delivered through an international network of wholly owned assistance centres that operate 24/7/365 and that are staffed with doctors and nurses as well as multi-lingual/multi-cultural specialists who coordinate assistance services.
We offer a comprehensive range of medical, travel, security, and personal assistance services, including:
- Medical Assistance - A worldwide network of preferred medical providers helps ensure that your members get the appropriate medical care they need worldwide. From physician referrals to coordination of medical evacuations, we’re there to meet our clients' needs when they need it most.
- Worldwide Travel Assistance - Your travellers can call our assistance coordinators to help with travel information including visa/passport requirements, flight and hotel rebooking, rental vehicle booking and vehicle return, lost baggage search and stolen luggage replacement assistance, emergency prescription replacement, emergency medical evacuation transportation assistance, lost document replacement — assistance replacing lost or stolen tickets, passport, or travel documents, urgent message relay to family, friends or business associates.
- Personal Security Services - An experienced, multi-disciplinary team of security experts help minimize risks by supplying relevant and timely intelligence, as well as 24/7 intervention and evacuation services. We provide immediate response for anything from a minor security incident to truly life-threatening events. We also offer identity theft assistance services.
- VIP Personal Assistance Services - From restaurant reservations to event tickets, tee times to spa appointments, our concierge specialists are available 24/7 to respond to virtually any request – large or small.
- Emergency Travel Assistance - Our assistance specialists are here to keep your travellers on the move. A unique service that is like having a dedicated around-the-clock travel counsellor just a phone call away to solve last-minute travel problems or emergencies.