Public Accountability Statement


Important information about COVID-19

In 2020, AIG showed continuous dedication to longstanding areas of focus while remaining highly responsive to the critical and timelyneeds of our colleagues, our insureds, and our communities. Responding to health and safety crises, providing ways for employees to unite behind a cause and connect with one another, and helping to promote greater diversity, equity and inclusion are all areas that AIG has worked to address for many years.

AIG recognizes that operating as a responsible corporate citizen is central to our success as an industry leader. We are committed to giving back to the communities we serve through programs, partnerships and philanthropy that leverage the skills, experience, knowledge, and enthusiasm of our employees. We honour our history of giving and continue to put purpose into action by volunteering to help others, serving on diverse and inclusive employee resource groups, donating funds to support important causes and by otherwise working toward the greater good.

In 2020, an additional paid day off to volunteer was added in support of organizations that focus on education about the importance of equality, diversity, inclusion, criminal justice reform, and human and civil rights, or otherwise provide support for underrepresented and at-risk groups. This extra day off can also be used for opportunities to learn about historical episodes of injustice that shaped the world we live in today and to observe important milestones.

Also in 2020, the AIG Matching Grants Program was expanded to include Canadian registered charities. The program is available to all current full and part-time employees with at least one year of service and the spouse/partner of any eligible individual. Through the program, AIG will match donations 2:1. In 2020, to further support individual philanthropy during a year of unprecedented need, a maximum (or combined total) of $12,000 USD was made available to eligible nonprofit organizations. Through the kind generosity of AIG Canada employees, a total of $130,000 in charitable donations were dispersed to 76 charities in 2020.

The diversity of our people is one of AIG’s greatest assets and brings us great pride. Through our colleagues, we learn how to better understand our clients, increase innovation and reduce risk. That is why, as part of our journey to build the AIG of the future, we continue our focus on fostering a culture of inclusion that is designed to attract, develop and retain diverse talent.

Our diverse talent has helped us to create a progressive culture that has earned us three consecutive Top 100 Employer for Young People awards and two Top 100 Employer for Greater Toronto awards. These annual competitions recognize the best places to work in Canada by evaluating each employer based on the programs and initiatives they offer to attract and retain staff.

To learn more about AIG Canada and the people who serve our 19,000 policyholders, we invite you to read our 2020 Public Accountability Statement. Through these pages, we hope that you gain a better understanding of AIG Canada and its commitment to its employees, clients and communities where we live and work.


Lynn Oldfield

President & Chief Executive Officer

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