Public Accountability Statement


Important information about COVID-19

During another challenging year due to the ongoing pandemic, AIG demonstrated its dedication to longstanding initiatives whileremaining highly responsive to the critical and timely needs of our colleagues, clients, partners and our communities. At AIG Canada,we believe that if we treat our employees well, they will in turn take care of our brokers and clients.

In 2021, we focused our efforts on addressing the impacts of the pandemic to help our employees manage the challenges of lockdowns, home schooling and mental wellness, while addressing calls for social equality by advancing diversity, equity and inclusion. This has never been truer than in 2021 when we supported employee wellness and worked with our Employee Resource Groups to engage our team members with fun and fitness challenges.

In recognizing that the pandemic has placed undue stress upon our employees, ranging from feelings of isolation to difficulties balancing work and home life, AIG launched a COVID-19 landing page on its employee Intranet featuring leadership messages, news, program updates, tips and resources for employees to enhance their wellness and manage stress. In support of this, AIG offered a wellness day coinciding with World Mental Health Day for employees to concentrate on their wellness journey and launched a monthly program aimed at the many facets of wellness including financial health, career development, and importantly, mental, and physical health.

AIG Canada employees demonstrated their commitment to volunteering while events remained virtual in 2021. These events included in-class education through our partnership with Junior Achievement, a #GivingTuesday department challenge, an at-home fitness competition in support of the Jim Abernathy Challenge to benefit the Leukemia & Lymphoma Society of Canada and a pet training program offered by Toronto Humane Society to name a few. In 2021, AIG Canada colleagues volunteered 246 hours of their time in pursuit of personal acts of kindness.

Colleagues also utilized AIG’s longstanding Volunteer Time Off (VTO) program, which grants employees up to 16 hours per calendar year to volunteer in their communities. By expanding our strong citizenship offering, AIG Canada, its employees and the AIG Foundation built on our long history of giving back to communities where we live, work, and serve our customers through corporate funding and employee volunteerism.

In 2020, the AIG Matching Grants Program was expanded to include Canadian registered charities. The program is available to all current full and part-time employees with at least one year of service and the spouse/partner of any eligible individual. Through the program, AIG will match donations 2:1. In 2021, to further support individual philanthropy during a year of continued need, a maximum (or combined total) of $12,000 USD was made available to eligible nonprofit organizations. Through the kind generosity of AIG Canada employees, a total of $62,033 in charitable donations were dispersed to 126 charities in 2021.

To learn more about AIG Canada and the people who serve our 22,500 policyholders, we invite you to read our 2021 Public Accountability Statement. Through these pages, we hope that you gain a better understanding of AIG Canada and its commitment to its employees, clients and communities where we live and work.


Lynn Oldfield

President & Chief Executive Officer

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