Technology Errors and Omissions

What is Technology Errors and Omissions Insurance?

Tech E&O covers a policyholder against a claim that the insured was negligent in providing a technology service.

Why does your business need Tech E&O coverage?

Some examples may include:

  • A policyholder provides an e-commerce platform that crashes, causing customers that use the e-commerce platform to sue the insured for financial losses.
  • A technology consultant faces liability for giving incorrect advice on setting up a client’s software platforms.
  • A policyholder develops a software program that has a glitch causing network interruptions to their clients and third parties.
  • An insured CRM platform experienced glitches to their system, preventing a company from accessing their client contact list resulting in a loss of revenue.

What does Tech E&O cover?

  • Coverage for claims brought by third parties who suffered financial loss as a result of the insured failing to adequately provide technology services
  • Covers both defence costs   and damages to third parties within the limit of liability
  • Broad definition and appetite
  • Coverage available for claims arising from:
    • systems analysis, design, implementation, and integration
    • software development and programming
    • data processing
    • management, repair, support and maintenance of software, computer products, networks, and systems
    • technology consulting services
    • the creation, manufacture, development, distribution, license, lease, sale, or training in the use of any technology product

Important information about COVID-19

The AIG Advantage

  • 40+ years of experience writing diverse E&O risks means that policies work for each individual client’s definition and industry - crafting tailored and broad definitions of professional services allows AIG to respond to clients’ unique claims a while helping them prepare for potential losses
  • Commits to a consistent, seamless experience and coverage for clients in 215+ countries and jurisdictions
  • Provides veteran in-house E&O claims professionals working with underwriters to address claims with swift, unparalleled expertise


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