If your question relates to a specific current claim, please contact your assigned claim adjuster.
For any other inquiry, please contact us during normal business hours at 1-800-387-4481 or email CanadaClaimsInquiry@aig.com.
After Hours Reporting: 1-800-235-8784 (Not applicable to Travel Guard Travel Insurance related claims. For Travel Guard Canada related travel insurance claims, please see below under Travel Guard Canada.)
Claims Contacts
Randi Nixon
VP, Casualty Claims
(T) +1 (416) 596-2740
Randi.Nixon@aig.com
Nurisha Facey
Unit Manager, First Party Commercial Auto
(T) +1 (416) 596-2766
Nurisha.Facey@aig.com
Jon Murray
VP, Property & Specialty
(T) +1 (416) 596-4127
Jon.Murray@aig.com
Dino Fontes
Unit Manager, Commercial Property & Specialty
(T) +1 (514) 904-3726
Dino.Fontes@aig.com
Manon Huot
VP, Financial Lines Claims
(T) +1 (514) 987-5341
Manon.Huot@aig.com
Soloman Lam
AVP, Financial Lines
(T) +1 (416) 646-3730
Soloman.Lam@aig.com
Shawna Gillen
Unit Manager, Accident and Health
(T) +1 (416) 596-3060
Shawna.Gillen@aig.com
World Service Centre
Canada Toll Free: 1866-648-8422
Hours of operation (Eastern):
Monday - Friday 8 a.m. to 9 p.m.
Saturday/Holidays 9 a.m. to 5 p.m.
Phyllis Howard
AVP, Claims, Travel
(T) +1 (715) 295-9283
Phyllis.Howard@aig.com
Head of Claims
Becky Cameron
(T) +1 (416) 596-4172
Becky.Cameron@aig.com