Key Claims Contacts

 

Important information about COVID-19

If your question relates to a specific current claim, please contact your assigned claim adjuster.

For any other inquiry, please contact us during normal business hours at 1-800-387-4481 or email CanadaClaimsInquiry@aig.com

After Hours Reporting: 1-800-235-8784 (Not applicable to Travel Guard Travel Insurance related claims. For Travel Guard Canada related travel insurance claims, please see below under Travel Guard Canada.)

Claims Contacts

Randi Nixon

VP, Casualty Claims
(T) +1 (416) 596-2740 
Randi.Nixon@aig.com

Nurisha Facey

Unit Manager, First Party Commercial Auto
(T) +1  (416) 596-2766
Nurisha.Facey@aig.com

Jon Murray

VP, Property & Specialty
(T) +1 (416) 596-4127
Jon.Murray@aig.com

Dino Fontes

Unit Manager, Commercial Property & Specialty
(T) +1 (514) 904-3726
Dino.Fontes@aig.com

Manon Huot

VP, Financial Lines Claims
(T) +1 (514) 987-5341
Manon.Huot@aig.com

Soloman Lam

AVP, Financial Lines
(T) +1 (416) 646-3730
Soloman.Lam@aig.com

Shawna Gillen

Unit Manager, Accident and Health
(T) +1 (416) 596-3060
Shawna.Gillen@aig.com

World Service Centre

Canada Toll Free: 1866-648-8422

Hours of operation (Eastern):
Monday - Friday 8 a.m. to 9 p.m. 
Saturday/Holidays 9 a.m. to 5 p.m.

Phyllis Howard

AVP, Claims, Travel
(T) +1 (715) 295-9283
Phyllis.Howard@aig.com

Head of Claims

Becky Cameron
(T) +1 (416) 596-4172
Becky.Cameron@aig.com