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Travel Assistance App & Web Portal

AIG Travel Protect helps keep every journey safe and supported.

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Looking ahead for you

Our flexible, global services provide medical support and travel assistance wherever you may go. This can help provide confidence and stress-free business travel. Our doctors and nurses provide compassionate support in numerous languages and are only a phone call away, contactable 24/7/365 days a year.

Market Leading Travel Assistance for Every Journey

Assist first, verify later

In an emergency we will help you immediately and validate your details later.

Access 24/7 support whenever you need it

Our flexible, global travel assistance services provide medical support, security and travel assistance wherever you may go. Available in multiple languages. 24/7/365 days a year.

Real-time risk and security alerts

Receive crucial updates in moments of crisis, advice on safety precautions and immediate actions to keep you safe all through the app.

Supporting safe and confident travel

Supporting you with security and travel inconveniences, such as evacuation assistance, lost luggage, meet and greet services and organizing ground transportation.

Access local emergency numbers or ‘SOS’ service

Wherever you are in the world, you will be able to access local emergency numbers or use our ‘SOS’ button to quickly connect with the AIG Travel Protect team.

Your travel companion

Stay organized with a comprehensive view of your travel bookings, set up alerts related to your journey, access your assistance ID card and travel certificates - helping you to stay ahead.

Comprehensive travel information

Through our market-leading app, you can access detailed information on your destination, including risk levels, health advisories and medical facilities, making every trip safer.

What’s included in the app

✔  One Touch ‘Help’ Button

✔ Assistance ID Card

✔ Country Reports and City Guides

✔ Security Travel Alerts

✔ Start Your Claim 

✔ Insurance Certificate

✔ Location Safety Ratings

✔ Security Awareness Training Course

✔ Security Awareness Training Course

✔ My Trips

✔  Currency Converter 

✔ Provider Directory 

Things to consider before travelling

Before you leave

  • Download the AIG Travel Protect App, instructions
  • Review security and risk country reports and city guides.
  • Set risk and travel alerts via the app, under ‘My Trips’.
  • Complete the security awareness training.

When Travelling

  • You can contact our travel assistance service and medically trained specialists directly through the app.
  • Call emergency services in any country in the world with one click.
  • ‘Check-In’ to share your location to your employer, helping them stay reassured about your safety and awareness.

Frequently Asked Questions

You will need your policy number and email address to log in. Follow these instructions. 

Your HR/Risk Management Team will provide your policy number.

Click here to access your local emergency contact information.

Alternatively visit the AIG Travel Protect App and click the red icon in the middle of the screen.

Yes, you can download the app in three easy steps, you will need to register the first time you log in only.

The app adheres to all privacy rules and regulations, including GDPR. The app’s infrastructure is held in data centres in Sweden. 

Visit https://www.aig.com/home/claims/report-a-claim to find instructions to file a claim.

If you haven’t’ downloaded the AIG Travel Protect App before you will need to create a new account. To do this you will need your policy number and email address. Follow these instructions..

If you’ve used the AIG Travel Protect App before you will be able to access it immediately.

Services d’assistance voyage non assurantiels fournis par AIG Travel Protect. AIG Travel Protect assure une assistance mondiale 24 heures sur 24 aux clients confrontés à des perturbations de voyage, allant de simples désagréments à des urgences vitales. Conçu par International SOS, Inc., détenu et exploité par AIG. Découvrez comment AIG Travel Protect utilise les données personnelles sur www.aig.com/globalprivacy et www.internationalsos.com/privacy-centre/member.

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